Frequently Asked Questions

My opponent is taking too long to reply, how can I get them to play?

Players have 7 days to complete a game before it ends in a result. If they haven’t made a turn in time, you will be awarded the result. In the meantime you can try and prompt them to play by giving them a nudge! Open your active game with them, navigate to the bottom left menu (3 horizontal lines) and then select ‘Nudge’ from the menu options to send them a reminder.

Why won’t the game accept my word?

Proper nouns such as FRIDAY/PLUTO/NILE/JULY are not accepted. We also filter certain offensive words.

How can I save my progress or transfer to a new device?

If you head to the Two Words Settings screen and tap Secure Account. Use the ‘Set Recovery Email’ option to enter your email address and we’ll save your progress. To pick-up, on a new device, from where you left off, use the ‘Recover From Email’ option.

How can I remove adverts?

You can join the Two Words Club! As a member you will receive the following benefits:

  • No forced adverts!

  • Unlimited Swaps

  • Risk free 3 Day Free Trial!

Does the 3 day free trial to the Two Words Club commit me to anything?

No, it’s totally free and you can cancel at any time before the trial ends.

How do I cancel my subscription to the Two Words Club?

You can head to the Two Words Settings screen and tap Manage Subscription or you can follow these links:

iOS: https://support.apple.com/en-gb/HT202039
Android: https://support.google.com/googleplay/answer/7018481

I think that I’ve found a bug, who should I tell?

Drop us an email at twowords@twowaymedia.co.uk and we’ll take a look!

I can’t find an answer to my question about the game, how can I get in touch?

Drop us an email at twowords@twowaymedia.co.uk and we’ll get back to you as soon as we can!

What are Coins for?

Coins are used to purchase Swaps

What do I need Gems for?

Gems can be used to buy customised Appearance items and also for changing your in-game name

I don’t have any vowels, am I now stuck?

You aren’t stuck! You can use a Swap to change your letters and keep your turn. If you don’t have any Swaps, you can navigate to the menu in the bottom right (3 horizontal lines) and select Swap and Pass from the options. You will get new letters but miss a turn!

How can I change my name?

Navigate to your profile from the Main Menu, here you will see an option to change your name by pressing the little pen icon. Changing your name will cost gems.

How can I change my tiles, picture, frame and board?

You can change all of these things by heading to the Appearance button at the bottom left of the bottom menu. It’s the pink button. Once you’re inside the Appearance menu, you can navigate to the various sections using tabs at the top.

How can I see my past games?

We don’t store all your past games. If you’d like to get a nice in-depth look at a game whilst it’s still active then you can take a look at Turn History. You can access this via the burger menu in the bottom left (3 horizontal lines) and selecting Turn History. If you are on the game results breakdown then you can can press any of the 3 yellow magnifying glasses on Avg. Turn Score, Longest Word & Highest Turn Score to take a look. Please note that once you leave the results screen, you won’t be able to see it again.

How does a game end?

Games can end in a number of ways. The most common way is through a Win, a Loss or a Draw occurring between you and your opponent based on score. This means that the tile bag is empty and a result has been reached. Games can also end through:

  • Resignation - Either you or your opponent resigns during the game

  • Repeated Passing - You and your opponent pass more than twice each in succession, this will result in a win for whoever is leading at the time

  • Game Time Out - Either you or your opponent has not taken a turn for 7 days, the game will end granting the win to the person who previously played their turn

How many games can I play at the same time?

There’s no limit! you can play as many as you want

Does Susie Dent play the game?

Susie does! although we won’t give her name away. Keep any eye out on social media channels from time to time as she may post about it!